50% deposit required for confirmation of booking. Deposit is non refundable.
The remaining 50% to be paid within 24 hours of pet sitting date commencement.
*See below for cancellation policy*
Clients must provide all food and supplies needed for pets. Or reimburse hoofs, hounds and claws for anything bought. (Receipts will be supplied)
All dogs will be kept on leads outside unless in a secure safe area (i.e. back garden) or have written agreement to allow the dog to be let off lead.
Any known vet, dentist or farrier visits during time of pet sitting must be noted down. Payment must be arranged by client unless another agreement is arranged.
Amount of time pets can be left during the day must be stated.
Incase of any transport delays/cancellations for your return, hoofs, hounds and claws leaves 24 hours between bookings if client is out of the country. If the situation arises that client will be longer than 24 hours, some arrangements must be made. Reimbursement will be organised on return of the client.
A meeting for new clients is essential. Hoofs, hounds and claws must meet your pets at least once before the pet sitting commences.
In-case of an emergency Hoofs, hounds and claws will always try to contact the client. However if the client is not available, veterinary advice WILL be sought.
Hoofs, Hounds and Claws will not be responsible for any pregnancies or costs that may arise due to mixed sex pets, that are not neutered/spayed, living in the same household.
A cancellation at any time, for bookings with 5+ days, will incur a 50% charge of the remainder to be paid.
For all cancellations within 5 days of any booking, the full remainder must be paid.
Hoofs, hounds and claws has the right to decline any new client in cases such as already booked, if pet sitter’s health and safety is at risk or if the clients pets are not in good health.